Anthracite Stonewashed Zip-Hoodie

DELIVERY TIME:
— PLEASE ALLOW 3-7 WORKING DAYS FOR ORDER FULFILLMENT NOTICE AND TRACKING INFORMATION

TULUMBA JACKET - This pieces is made on order and will be shipped out in the last week of December. 

— upon placing your order, you will receive an order confirmation email. once your order is packed you will receive a second email with tracking information. during times of high volume such as new drops, please allow 7 working days to receive your tracking information email.

all orders are shipped from our german based warehouse. we use a range of courier providers and aim to provide the fastest and most convenient shipping possible to each location. our main carriers include fedex, ups, dhl and dpex.

SHIPPING:

GERMANY
— DHL: €5

— DHL: orders over €200 will enjoy free shipping (BLACK WEEK ONLY)

AUSTRIA
— DHL: €14

— DHL: orders over €200 will enjoy free shipping (BLACK WEEK ONLY)

SWITZERLAND
— DHL: €19

OTHER COUNTRIES WITHIN EU
— DHL: €20

For all deliveries within the EU, taxes and duties are included in the product price.

OTHER COUNTRIES OUTSIDE EU

— DHL Standard International: €30 (19–30 days)

— UPS Express Saver: from €31 – €65 (2-5 days)

All deliveries outside of Europe may be subject to import duties (duties, import duties, VAT) determined by the destination country. They are calculated according to the country of manufacture/origin and the classification of the goods, and are charged as soon as your package has reached your country. COLORS® does not collect duties and taxes at checkout and cannot predict what your possible duties will be: if such additional duties apply, they must be paid in order for your package to clear customs. The customer bears the costs incurred. Please contact your local customs office for more information on the guidelines in your country.

COLORS® has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.

You can return orders from Germany, Austria, Swiss, France and Italy within 14 days of receipt and send them back to us free of charge via DHL. Please use our returns portal.

COLORS® does not assume any costs for returns outside of Germany, Austria, Swiss, France or Italy.

Any claim regarding the delivery of Product(s) must be submitted in 14 days following receipt of the Product(s). They must be sent in their original condition (packaging, accessories, tag, etc.), using the documents provided in the parcel. If you need any further information, you can send an email to hi@colors-clothing.com.

The Product(s) must be returned to:

Color's Clothing

c/o HTH Logitics

Montel-Allee 4

41334 Nettetal

Germany

Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender..

In order for the customer service to accept the return, the Product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice.

The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.

COLORS® cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.

On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.

Should you be interested in a different size, colour or style, please return your item/s to us and simply purchase the new piece separately at colors-clothing.com