COLORS® has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.
You can return orders from Germany, Austria, Swiss, France and Italy within 14 days of receipt and send them back to us free of charge via DHL. Please use our returns portal.
COLORS® does not assume any costs for returns outside of Germany, Austria, Swiss, France or Italy.
Any claim regarding the delivery of Product(s) must be submitted in 14 days following receipt of the Product(s). They must be sent in their original condition (packaging, accessories, tag, etc.), using the documents provided in the parcel. If you need any further information, you can send an email to firstname.lastname@example.org.
The Product(s) must be returned to:
c/o HTH Logitics
Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender..
In order for the customer service to accept the return, the Product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice.
The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.
COLORS® cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.
On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.
Should you be interested in a different size, colour or style, please return your item/s to us and simply purchase the new piece separately at colors-clothing.com